Leave your enquiry and we'll get back to you shortly.

Subscribe

Guides

CircuitMess FAQ

<p id="isPasted" style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The most common issue causing your Wheelson&apos;s screen to malfunction is poor soldering.<p style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please ensure that all the pins are soldered correctly, with no soldering bridges and no remaining solder residue on the board. It&apos;s essential that the solder fully covers the bottom of each pin.<p style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can see some good and bad examples of soldering in the picture below:<ul style="box-sizing: inherit; margin-top: 12px; margin-bottom: 12px; padding-left: 32px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; margin: 0px 0px 4px; font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Look for the ones marked &apos;&apos;OK&apos;&apos;</li><li style="box-sizing: inherit; margin: 4px 0px 0px; font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Once you fix your soldering joints, try again and see if the display is now working.</li></ul><p style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If these steps do not resolve the issue, please don&apos;t hesitate to reach out to us at&#xA0; <a href="mailto:contact@circuitmess.com" rel="noopener" style="box-sizing: inherit; color: rgb(56, 84, 167); text-decoration: underline;" target="_blank">contact@circuitmess.com</a><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">, and we&apos;ll provide you with the necessary assistance.&#xA0;<p style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://uploads.gorgias.io/zKB3oxwv3g7rkVOL/undefined-3f42b398-35c1-43be-853a-cc07bb8cc6c1" style="width: 300px;" class="fr-fic fr-dib">

The most common issue causing your Wheelson's screen to malfunction is poor soldering. Please ensure that all the pins are soldered correctly, with no soldering bridges and no remaining solder residue on the board. It's essential that the solder full

My screen is not working/Camera is not detected! What should I do?

Devices

Wheelson

Can I get a Tools pack for free with my order?

What’s the difference between ByteBoi and Nibble?

My screen does not work at all, what should I do?

My screen is not working properly, what should I do?

Nibble

During the hardware test, one of the pushbuttons is constantly being pushed. How can I fix it?

Something is missing from the kit. What should I do?

Chatter

Wheelson’s wheels keep falling off! What should I do?

Does Batmobile require soldering?

How can I order Batmobile?

Do you have an original Warner Bros license?

Batmobile

Is your solder lead-free?

My soldering iron is not working. How can I fix it?

Tools

My ByteBoi is not turning on

How can I connect Wheelson and ByteBoi?

ByteBoi’s screen is not working! What should I do?

ByteBoi

My Wacky Robot is not working

Something is missing from the kit./ One Wacky Robot is missing from the bundle. How can I get the missing parts?

Do you have build guides for Wacky Robot in Croatian?

Wacky Robots

How do I turn Ringo on and off?

How do I insert SD/SIM card?

My SIM card is not being recognized

I’m missing a component, what should I do?

How do I get software updates for Ringo?

I have soldered the pins and they’re not straight. What should I do?

My screen doesn't work, what should I do?

Metal cap connector came off and now I can’t solder anything on it. How can I fix this?

My Ringo can't connect to the network

I got my Ringo and the casing is broken. What should I do?

How do I transfer music and images to Ringo?

What is the difference between 2G and 4G Ringo?

Ringo

Can I program Spencer to speak another language?

My Spencer is saying wrong location/time zone/etc. How can I fix it?

Do you have Spencer that speaks French/German/Spanish/Italian/etc.?

My Spencer won't connect to my Wi-Fi network

My Spencer does not work, what should I do?

What is the difference between Spencer and AIY/Alexa?

I can't find the correct build guide for my Spencer

Spencer

What’s the difference between Synthia and Jay-D?

My screen does not work, what should I do?

How do I import songs onto my Jay-D?

Jay-D

Why can’t I purchase MarkerBuino anymore?

Having problems with your MakerBuino and need a restart?

My MAKERbuino is not working properly

My MAKERbuino micro USB charging port is broken, how can I fix this?

MAKERbuino

My Armstrong is not working!

Is there a written build guide available?

Why is Armstrong moving so slowly?

Armstrong

My Clockstar is not working!

Clockstar

I'm missing a component, what should I do?

My device is not working properly, what should I do?

I can't access all of the games on Bit

My device keeps disconnecting and connecting when I try to access Circuitblocks

What is a Wacky Robots subscription, and how does it work?

What types of subscriptions are available?

Can I skip one Wacky Robots box or choose which Wacky Robots box I’ll receive?

When will I get my first Wacky Robots box?

How do I cancel my subscription?

How to add or update your payment info?

How can I change my address for the upcoming Wacky Robots box?

Is a Wacky Robots subscription suitable for beginners?

I subscribed to a 1 year or 2 years subscription. Is it possible to get all of the boxes at once?

What is the difference between Wacky Robots and STEM Box subscriptions?

Wacky Robots subscription

What is a STEM Box subscription, and how does it work?

Can I purchase a STEM Box kit without subscribing?

What are the benefits of a STEM Box subscription?

Can I skip a STEM Box and buy another one?

When will I get my first STEM Box?

How do I add or update my payment info?

How can I change my address for my upcoming STEM Boxes?

Is STEM Box suitable for beginners?

Which STEM Box project will I receive if I subscribe now?

I subscribed to a Four or Eight Box subscription. Is it possible to get all of the Boxes at once?

My subscription status says it’s on hold, but I paid for all the boxes upfront. What should I do?

How can I turn off the auto-renew feature for my subscription?

STEM Box subscription

Do I have to pay import duties for my package?

How can I issue a shipping complaint?

I missed the discount. What should I do?

I need to change the shipping address! How can I do that?

Do you ship your packages to my country?

Is shipping free?

Why can’t I log in to my account on your website?

How can I purchase your kits?

I want to buy a kit, but send it to someone else. Can I do that on your webshop?

My screen is not working/Camera is not detected! What should I do?Updated 7 months ago