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CircuitMess FAQ

<p id="isPasted" style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Skipping STEM Boxes is not an option.<p style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We have carefully designed the <a href="https://circuitmess.com/pages/stem-box" rel="noopener" style="box-sizing: inherit; color: rgb(56, 84, 167); text-decoration: underline;" target="_blank">STEM Box journey</a> so that each kit teaches about unique topics and different skills of the future so that you get a complete STEM experience.<p style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Also, some STEM Boxes can be used together. For example, <a href="https://circuitmess.com/products/byteboi-8-bit-game-console" rel="noopener" style="box-sizing: inherit; color: rgb(56, 84, 167); text-decoration: underline;" target="_blank">ByteBoi</a> can be interfaced with <a href="https://circuitmess.com/products/wheelson-ai-robot-car" rel="noopener" style="box-sizing: inherit; color: rgb(56, 84, 167); text-decoration: underline;" target="_blank">Wheelson</a> and used as its controller, so their shipping dates are set one after the other.<p style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Find the best&#xA0;<a href="https://circuitmess.com/pages/stem-box" rel="noopener" style="box-sizing: inherit; color: rgb(56, 84, 167); text-decoration: underline;" target="_blank">subscription model</a>&#xA0;for you, and become an explorer today.<p style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://uploads.gorgias.io/zKB3oxwv3g7rkVOL/undefined-ee4900fe-9193-40a6-b32c-f2cfb92fe12b" style="width: 410px;" class="fr-fic fr-dib">

Skipping STEM Boxes is not an option. We have carefully designed the STEM Box journey so that each kit teaches about unique topics and different skills of the future so that you get a complete STEM experience. Also, some STEM Boxes can be used togeth

Can I skip a STEM Box and buy another one?

STEM Box subscription

Can I get a Tools pack for free with my order?

What’s the difference between ByteBoi and Nibble?

My screen does not work at all, what should I do?

My screen is not working properly, what should I do?

Nibble

During the hardware test, one of the pushbuttons is constantly being pushed. How can I fix it?

Something is missing from the kit. What should I do?

Chatter

My screen is not working/Camera is not detected! What should I do?

Wheelson’s wheels keep falling off! What should I do?

Wheelson

Does Batmobile require soldering?

How can I order Batmobile?

Do you have an original Warner Bros license?

Batmobile

Is your solder lead-free?

My soldering iron is not working. How can I fix it?

Tools

My ByteBoi is not turning on

How can I connect Wheelson and ByteBoi?

ByteBoi’s screen is not working! What should I do?

ByteBoi

My Wacky Robot is not working

Something is missing from the kit./ One Wacky Robot is missing from the bundle. How can I get the missing parts?

Do you have build guides for Wacky Robot in Croatian?

Wacky Robots

How do I turn Ringo on and off?

How do I insert SD/SIM card?

My SIM card is not being recognized

I’m missing a component, what should I do?

How do I get software updates for Ringo?

I have soldered the pins and they’re not straight. What should I do?

My screen doesn't work, what should I do?

Metal cap connector came off and now I can’t solder anything on it. How can I fix this?

My Ringo can't connect to the network

I got my Ringo and the casing is broken. What should I do?

How do I transfer music and images to Ringo?

What is the difference between 2G and 4G Ringo?

Ringo

Can I program Spencer to speak another language?

My Spencer is saying wrong location/time zone/etc. How can I fix it?

Do you have Spencer that speaks French/German/Spanish/Italian/etc.?

My Spencer won't connect to my Wi-Fi network

My Spencer does not work, what should I do?

What is the difference between Spencer and AIY/Alexa?

I can't find the correct build guide for my Spencer

Spencer

What’s the difference between Synthia and Jay-D?

My screen does not work, what should I do?

How do I import songs onto my Jay-D?

Jay-D

Why can’t I purchase MarkerBuino anymore?

Having problems with your MakerBuino and need a restart?

My MAKERbuino is not working properly

My MAKERbuino micro USB charging port is broken, how can I fix this?

MAKERbuino

My Armstrong is not working!

Is there a written build guide available?

Why is Armstrong moving so slowly?

Armstrong

My Clockstar is not working!

Clockstar

I'm missing a component, what should I do?

My device is not working properly, what should I do?

I can't access all of the games on Bit

My device keeps disconnecting and connecting when I try to access Circuitblocks

Devices

What is a Wacky Robots subscription, and how does it work?

What types of subscriptions are available?

Can I skip one Wacky Robots box or choose which Wacky Robots box I’ll receive?

When will I get my first Wacky Robots box?

How do I cancel my subscription?

How to add or update your payment info?

How can I change my address for the upcoming Wacky Robots box?

Is a Wacky Robots subscription suitable for beginners?

I subscribed to a 1 year or 2 years subscription. Is it possible to get all of the boxes at once?

What is the difference between Wacky Robots and STEM Box subscriptions?

Wacky Robots subscription

What is a STEM Box subscription, and how does it work?

Can I purchase a STEM Box kit without subscribing?

What are the benefits of a STEM Box subscription?

When will I get my first STEM Box?

How do I add or update my payment info?

How can I change my address for my upcoming STEM Boxes?

Is STEM Box suitable for beginners?

Which STEM Box project will I receive if I subscribe now?

I subscribed to a Four or Eight Box subscription. Is it possible to get all of the Boxes at once?

My subscription status says it’s on hold, but I paid for all the boxes upfront. What should I do?

How can I turn off the auto-renew feature for my subscription?

Do I have to pay import duties for my package?

How can I issue a shipping complaint?

I missed the discount. What should I do?

I need to change the shipping address! How can I do that?

Do you ship your packages to my country?

Is shipping free?

Why can’t I log in to my account on your website?

How can I purchase your kits?

I want to buy a kit, but send it to someone else. Can I do that on your webshop?

Can I skip a STEM Box and buy another one?Updated 6 months ago