STEM Box subscription

Frequently asked questions about STEM Box subscription

What is a STEM Box subscription, and how does it work?

Please note that new STEM Box subscriptions are no longer available. Existing subscribers will continue receiving their boxes and can manage their subscription through their account. Imagine a Netflix-style service, but for aspiring and seasoned elec

What is the difference between Wacky Robots and STEM Box subscriptions?

While new subscriptions are no longer available, those with active plans can still enjoy the full experience. Let's explore the key distinctions between our two subscription lines, which are still active for existing subscribers:. Wacky Robots subscr

What types of subscriptions were available?

Please note that new STEM Box subscriptions are no longer available. Existing subscribers will continue receiving their boxes and can manage their subscription through their account. Subscribers could choose from a 1-month, 6-month, or 1-year subscri

What are the benefits of a STEM Box subscription?

While our STEM Box subscription is no longer available for new sign-ups, many of our customers still enjoy the perks of their active plans. Subscribers continue to benefit from:. • Cost-effective access to a series of STEM projects, especially with l

Can I skip a STEM Box and buy another one?

While new subscriptions are no longer available, those with active plans can still enjoy the full experience. Skipping STEM Boxes is not an option, but you can choose which box to receive first. If you're interested in only specific boxes, you can su

How do I cancel my subscription?

You can cancel your subscription anytime in your account. Please note that you can not cancel your subscription for the Boxes you’ve already purchased; you can only cancel your subscription for the upcoming boxes you have not paid for yet.

How do I add or update my payment info?

To add or update your payment information, please follow the steps below:. Head to your account. Find the 'Payment method' section and pop in your new details. Run into any trouble? Just shoot us an email at [email protected], and we'll sort it

How can I change my address for my upcoming STEM Boxes?

If you want to change your shipping address for the upcoming STEM Boxes, you can do so in your account. Please note that the change will be performed only for the upcoming Boxes and not for the current Box that needs to be shipped. If you want to cha

Is STEM Box suitable for beginners?

Absolutely! No prior skills or knowledge are needed to dive into our STEM Box projects. With our thorough, step-by-step visual instructions available online, you'll be guided through each stage of the building, usage, and coding process, ensuring a s

I subscribed to 6-months or 1-year; is it possible to get all the boxes at once?

Unfortunately, you cannot receive all the boxes from your subscription at once. Each box will be delivered monthly, giving you enough time to assemble the kit, program it, and explore its features. Please note that new STEM Box subscriptions are no l

My subscription status says it’s on hold, but I paid for all the boxes upfront. What should I do?

If your subscription is on hold or you did not receive the Boxes you paid for, please contact us at [email protected], and we will help you immediately!. To speed things up, please include these details in your email:. Your first and last name.

How can I turn off the auto-renew feature for my subscription?

Your STEM Box subscription will automatically renew if you don’t cancel it. So, if you want to receive only one box or if you wish to cancel your subscription for any other reason, go to your account and cancel the subscription manually or reach out

Can I get a Tools pack for free with my order?

A free Tools pack was only available to STEM Box subscribers for 6 months or one year. If you ordered the Free Tools pack along with your One month STEM Box subscription, the free Tools pack option will be removed from your order. Please note that ne