Leave your enquiry and we'll get back to you shortly.

Subscribe

Guides

CircuitMess FAQ

<p id="isPasted" style="box-sizing: inherit; margin-top: 12px; color: rgb(38, 40, 46); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We have a 90-day complaint policy&#xA0;regarding shipping problems, which means you have&#xA0;90 days (or 3 months) to ask to check where your package is to request a refund for not receiving the package.<span style="color: rgb(38, 40, 46); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">To start a shipping complaint procedure, you can contact us at&#xA0;<a href="mailto:contact@circuitmess.com" rel="noopener" style="box-sizing: inherit; color: rgb(56, 84, 167); text-decoration: underline; font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);" target="_blank">contact@circuitmess.com</a><span style="color: rgb(38, 40, 46); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.05px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">. Let us know your tracking number or an order number, and we&#x2019;ll check where your package is and assist you with solving this issue.

We have a 90-day complaint policy regarding shipping problems, which means you have 90 days (or 3 months) to ask to check where your package is to request a refund for not receiving the package. To start a shipping complaint procedure, you can contac

How can I issue a shipping complaint?

Other

Can I get a Tools pack for free with my order?

What’s the difference between ByteBoi and Nibble?

My screen does not work at all, what should I do?

My screen is not working properly, what should I do?

Nibble

During the hardware test, one of the pushbuttons is constantly being pushed. How can I fix it?

Something is missing from the kit. What should I do?

Chatter

My screen is not working/Camera is not detected! What should I do?

Wheelson’s wheels keep falling off! What should I do?

Wheelson

Does Batmobile require soldering?

How can I order Batmobile?

Do you have an original Warner Bros license?

Batmobile

Is your solder lead-free?

My soldering iron is not working. How can I fix it?

Tools

My ByteBoi is not turning on

How can I connect Wheelson and ByteBoi?

ByteBoi’s screen is not working! What should I do?

ByteBoi

My Wacky Robot is not working

Something is missing from the kit./ One Wacky Robot is missing from the bundle. How can I get the missing parts?

Do you have build guides for Wacky Robot in Croatian?

Wacky Robots

How do I turn Ringo on and off?

How do I insert SD/SIM card?

My SIM card is not being recognized

I’m missing a component, what should I do?

How do I get software updates for Ringo?

I have soldered the pins and they’re not straight. What should I do?

My screen doesn't work, what should I do?

Metal cap connector came off and now I can’t solder anything on it. How can I fix this?

My Ringo can't connect to the network

I got my Ringo and the casing is broken. What should I do?

How do I transfer music and images to Ringo?

What is the difference between 2G and 4G Ringo?

Ringo

Can I program Spencer to speak another language?

My Spencer is saying wrong location/time zone/etc. How can I fix it?

Do you have Spencer that speaks French/German/Spanish/Italian/etc.?

My Spencer won't connect to my Wi-Fi network

My Spencer does not work, what should I do?

What is the difference between Spencer and AIY/Alexa?

I can't find the correct build guide for my Spencer

Spencer

What’s the difference between Synthia and Jay-D?

My screen does not work, what should I do?

How do I import songs onto my Jay-D?

Jay-D

Why can’t I purchase MarkerBuino anymore?

Having problems with your MakerBuino and need a restart?

My MAKERbuino is not working properly

My MAKERbuino micro USB charging port is broken, how can I fix this?

MAKERbuino

My Armstrong is not working!

Is there a written build guide available?

Why is Armstrong moving so slowly?

Armstrong

My Clockstar is not working!

Clockstar

I'm missing a component, what should I do?

My device is not working properly, what should I do?

I can't access all of the games on Bit

My device keeps disconnecting and connecting when I try to access Circuitblocks

Devices

What is a Wacky Robots subscription, and how does it work?

What types of subscriptions are available?

Can I skip one Wacky Robots box or choose which Wacky Robots box I’ll receive?

When will I get my first Wacky Robots box?

How do I cancel my subscription?

How to add or update your payment info?

How can I change my address for the upcoming Wacky Robots box?

Is a Wacky Robots subscription suitable for beginners?

I subscribed to a 1 year or 2 years subscription. Is it possible to get all of the boxes at once?

What is the difference between Wacky Robots and STEM Box subscriptions?

Wacky Robots subscription

What is a STEM Box subscription, and how does it work?

Can I purchase a STEM Box kit without subscribing?

What are the benefits of a STEM Box subscription?

Can I skip a STEM Box and buy another one?

When will I get my first STEM Box?

How do I add or update my payment info?

How can I change my address for my upcoming STEM Boxes?

Is STEM Box suitable for beginners?

Which STEM Box project will I receive if I subscribe now?

I subscribed to a Four or Eight Box subscription. Is it possible to get all of the Boxes at once?

My subscription status says it’s on hold, but I paid for all the boxes upfront. What should I do?

How can I turn off the auto-renew feature for my subscription?

STEM Box subscription

Do I have to pay import duties for my package?

I missed the discount. What should I do?

I need to change the shipping address! How can I do that?

Do you ship your packages to my country?

Is shipping free?

Why can’t I log in to my account on your website?

How can I purchase your kits?

I want to buy a kit, but send it to someone else. Can I do that on your webshop?

How can I issue a shipping complaint?Updated 2 years ago