How can I issue a shipping complaint?Updated 3 years ago

We have a 90-day complaint policy regarding shipping problems, which means you have 90 days (or 3 months) to ask to check where your package is to request a refund for not receiving the package.

To start a shipping complaint procedure, you can contact us at [email protected]. Let us know your tracking number or an order number, and we’ll check where your package is and assist you with solving this issue.