Frequently asked miscellaneous questions
All CircuitMess products ship free of charge to any country in the world. We cover the shipping costs, but we do not cover import customs fees. Our products are shipped from our EU, UK, Australian, or USA warehouses. If you are located in the EU, UK,
We have a 90-day complaint policy regarding shipping problems, which means you have 90 days (or 3 months) to ask to check where your package is to request a refund for not receiving the package. To start a shipping complaint procedure, you can contac
If you have missed the discount in our webshop and placed the order for the regular price, you can contact us within the following two weeks from placing the order to receive the refund in the amount of the mentioned discount.To do so, please contact
It is possible to change the shipping address only before shipping the package. If you want to do it, please contact us at [email protected], and we’ll change it immediately.
CircuitMess is shipping its products worldwide! Please note that shipping is free.
Yes, shipping is free for all of our kits!
Your account stays active with us if you're a subscriber, but not for one-time orders. If you're a subscriber and having trouble logging in, make sure you're using the right email and password. Still stuck? Reach out to us at [email protected]
You can get our kits in a few different ways:1. STEM Box Subscription (Ages 11+): Dive into a world of coding and building with our STEM Box subscription. Each box brings a new electronic device kit that you build and code yourself! Discover more and
Of course! Just enter your details in the billing section and the recipient's information in the shipping section. Easy peasy!
Experiencing a delay with your package or suspect it might be lost? No worries, we've got your back! If it's been over 30 days since your package departed from Croatia, please contact us at [email protected]. We'll get in touch with the deliver
Looking to use a discount code on your next order? Just a quick note: most of our discount codes won't apply to kits that are already on sale. If your chosen kit isn't on sale, go ahead and apply your code during the checkout process, where you'll be
Didn't find what you were looking for in our FAQ? No worries! Reach out to our customer support team at [email protected]. We're here to help Monday to Friday, 9 am - 5 pm CET, and we'll get back to you as soon as we can!
You can reach us anytime, but we’ll answer your questions Monday to Friday from 9 am to 5 pm CET.
Great news - there's no minimum purchase required for your order!
You can find the order number in the first confirmation mail we sent you.
Received an incorrect order or a faulty device? No worries! Contact us at [email protected], and we'll get everything straightened out right away!
Absolutely, we offer complimentary repairs at our warehouse! If you suspect your device needs fixing, shoot us an email at [email protected] for a quick consult. We can also provide our shipping address in the email so you can send your device
Having trouble updating or changing the payment method for your STEM box subscription? No worries! Email us at [email protected], and we'll immediately assist you.
If you’ve placed your order and have not received it in two to three weeks, please let us know at [email protected], and we’ll take it from there to help you get your package.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be defected and must be in the same condition that you received it, unworn or unused, with tags, an
We understand that sometimes plans change, and you may need to cancel your subscription or order. When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.Our subsc