Frequently asked miscellaneous questions
Enjoy free international shipping on all orders over $99 from our webshop. However, we do not cover import customs fees. If you are located in the EU or the USA, you won’t be required to pay any extra import duties.=====If you live in a country outsi
We have a 90-day complaint policy regarding shipping problems, which means you have 90 days (or 3 months) to ask to check where your package is to request a refund for not receiving the package. To start a shipping complaint procedure, you can contac
If you have missed the discount in our webshop and placed the order for the regular price, you can contact us within the following two weeks from placing the order to receive the refund in the amount of the mentioned discount.To do so, please contact
It is possible to change the shipping address only before shipping the package. If you want to do it, please contact us at [email protected], and we’ll change it immediately.
CircuitMess ships to most countries around the world!. However, due to delivery restrictions with our carriers, we are currently unable to ship to the following countries:
Your account stays active with us if you're a subscriber, but not for one-time orders. If you're a subscriber and having trouble logging in, make sure you're using the right email and password. Still stuck? Reach out to us at [email protected]
You can get our kits in a few different ways:1. Individual kits: Want to purchase only one kit? Visit our shop here and explore from many of our different kits, suited for both kids and teens/adults. 2. Bundles: Prefer to get a bunch at once? Explore
Of course! Just enter your details in the billing section and the recipient's information in the shipping section. Easy peasy!
Experiencing a delay with your package or suspect it might be lost? No worries, we've got your back! If it's been over 30 days since your package departed from Croatia, please contact us at [email protected]. We'll get in touch with the deliver
Looking to use a discount code on your next order? Just a quick note: most of our discount codes won't apply to kits that are already on sale. If your chosen kit isn't on sale, go ahead and apply your code during the checkout process, where you'll be
Didn't find what you were looking for in our FAQ? No worries! Reach out to our customer support team at [email protected]. We're here to help Monday to Friday, 8 am - 6 pm CET, and we'll get back to you as soon as we can!
You can reach us anytime, but we’ll answer your questions Monday to Friday from 8 am to 6 pm CET.
Great news - there's no minimum purchase required for your order!
You can find the order number in the first confirmation mail we sent you.
Received an incorrect order or a faulty device? No worries! Contact us at [email protected], and we'll get everything straightened out right away!
We do not offer repairs, but don’t worry—we provide lifetime support for all our products. If you’re having any issues, just email us at [email protected] and we’ll help you troubleshoot and get things working again in no time.
Having trouble updating or changing the payment method for your STEM box subscription? No worries! Email us at [email protected], and we'll immediately assist you.
If you’ve placed your order and have not received it in two to three weeks, please let us know at [email protected], and we’ll take it from there to help you get your package.
In case something is missing, please contact us at [email protected]. Send us a photo of everything that came in the box, and we'll get back to you as soon as possible to resolve the issue.
Unfortunately, there is no easy way of doing this. You need to unsolder every pin that connects the component with the pin header and resolder it to the other side.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be defected and must be in the same condition that you received it, unworn or unused, with tags, an
We understand that sometimes plans change, and you may need to cancel your subscription or order. OrdersYou can cancel your order any time before it’s shipped. Once it’s on its way, cancellation is no longer possible. The good news is that means it’s
Shipping is free for orders over $99.
Absolutely! All of our kits come with a 24-month warranty from the date of purchase. The warranty is valid when the original invoice is provided as proof of purchase. If your product needs a repair that falls outside of the warranty, we’re still here